If you’re ready for a systematic review generation platform, you have come to the right place. Read our FAQ’s below and feel free to contact us if you have other questions.
Do Reviews Really Help Drive New Business?
Research has shown that your prospective customers pay a lot of attention to what others have to say about your business. According to Bright Local, 8 in 10 consumers say they trust online consumer reviews. Overall, customer reviews create a 74% increase in product or service conversion. For many small businesses, this means more customers and growth in their business.
How does whyilike help us get more reviews?
We make it easy for your customers to rate and review their experience with your business any time and from any device. Review is done via your personalized review page.
How do I let customers know of our whyilike survey page?
Every business has their own way to communicate with customers. After you sign-up, a member of our team will work with you and suggest ways and best practices for sharing your review page with customers. For instance, you can promote your survey page on Facebook, on your website, via email or text message.
What happens after my customers write a review?
Immediately upon completing a Whyilike review, you or a designated member of your company will be notified by email. The customer will also receive a Thank You email (only if) they left you a 5-star review. The Thank You email invites them to share their Whyilike review on some of your third-party review sites such as Google, Facebook, Yelp and others. Unlike other review platforms out there, everything can be customized with Whyilike. You can edit the email template and third party review sites at any time.
How does Whyilike handle negative reviews?
Bad reviews can happen to all good businesses. If you receive a poor Whyilike review, you or a member of your team will get notified by email and can privately respond and communicate with the customer. This is a good opportunity for your business to remedy any issues before it escalates into a negative review on public websites.
Can we promote Whyilike reviews on our website?
Yes, you can choose to embed all reviews on your website. Our embed code works perfectly on desktops and mobile devices.
Can I add multiple business locations under one account?
Yes, you can. First, we create your primary Whyilike account and then you will have the option to add new businesses under your primary account.
How does Whyilike help with SEO?
There are three primary ways that whyilike positively impacts your Search Engine Optimization (SEO).
- More reviews: The Whyilike system identifies customers who are happy with their experience at your business. Therefore, the likelihood of them leaving you a Google review is quite high. In fact, between 5 to 10% of Whyilike reviewers end up as Google reviews. Having more Google reviews is one of the major ranking factors for your Google My Business page.
- Microsite indexed to Google: All your Whyilike reviews are posted on a local microsite. In many cases, this site will show up prominently in local searches. We post a solid back-link to your website along with business description, map and of course, all your reviews.
- Content: As you may know, Google loves new content. Therefore, every new Whyilike review that you generate will get indexed within your microsite. In many cases, the keywords that customers use to describe their review is indexed as well. This provides your business with a greater depth of keywords that become searchable by potential customers.