Feb 13, 2024

Dr. Lai is outstanding!!! My son feels like a mini adult when he goes to her and feels that she is compassionate with him. Dr. Lai makes him feel heard and respects him as an individual. As his mother and my daughter, who see Dr. Lai, too, I appreciate her so much for making time when my kids get sick or when running a bit late. She always gives 110% every time we visit, answers all my questions, and if I have more, she quickly responds through the Kelsey-Seybold messaging system. Dr. Lai is the best, and if she ever leaves Kelsey, we are sure to follow.

English

Jan 11, 2024

She is timely, straight forward, and personable.

English

Nov 06, 2023

Very personable, attentive, and caring. Thank you!

English

Oct 21, 2023

Straight forward, listens to your concerns and alleviates them. Clear explanation and she’s efficient!

English

Sep 19, 2023

Dr. Lai personally called to check on my one year old daughter when she was very sick with covid in 2021. Dr. Lai continues to impress my family with her willingness to listen carefully and communicate diligently. She is genuinely just a nice person. We've seen about 10 doctors including 4 specialists for my kids over the last 3 years. I can say with confidence that Dr. Lai has been and is the best doctor for both my daughter and son. Thank you Dr. Lai!

English

Aug 29, 2023

Dr Lai makes my children comfortable. She listens to my children and me and is thoughtful in her responses. It is clear she is passionate about her role. My children love going to the doctor because of Dr Lai and the entire pediatric team at Kelsey.

English

Jul 27, 2023

Awesome doctor! Very caring and thorough! Would highly recommend her to everyone!

English

May 28, 2023

Yes

English

Jan 26, 2023

She’s amazing!

English

Jan 12, 2023

Dr.Lai was very nice and very professional. My daughter liked her a lot & so did I !

English

Dec 22, 2022

She's always friendly and thorough, and I love that she listens to the kids and speaks to them directly. It really gives them a sense of control over their care and helps them feel involved in the process.

She's so great that I suggested her to my sister for her child!

English

Nov 27, 2022

Very friendly, staff friendly as well. Made our experience great.

English

Nov 01, 2022

Compassionate. Thorough.

English

Nov 01, 2022

She is very tentative to her little patients. She is clear and concise, I kept coming back to Kelsey time and time again because of Mrs. Lai

English

Oct 07, 2022

Dr. Lai is the best Pediatrician we’ve ever had. I wish we could have been a patient since my son’s birth. We searched for several years trying to find the right Pedi for our family. Once we found Dr. Lai, we knew she was the one. She’s very attentive, caring, and knowledgeable. I always feel my son’s needs are being met under Dr. Lai’s care. I couldn’t ask for a better physician.

English

Oct 05, 2022

Kindness, asking relevant questions, careful thoughtful. Taking time to listen and engaging

English

Sep 27, 2022

She listens well, cares about the patient, is sensible and practical.

English

Sep 25, 2022

Great bed side manner.

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Sep 09, 2022

She was very patient with my child and his busy hands and body. She listened attentively to my concerns and made sure she explained her diagnosis & treatment in terms that I understood.

English

Aug 20, 2022

Very good communication

English